FAQ / Help Center

Quipo is a logistics platform designed to bridge the gap between the Galapagos Islands and the rest of the world. We provide a seamless solution to receive a wide variety of products efficiently and reliably, ensuring that living in paradise doesn't mean compromising on access to what you need.

Quipo connects you with suppliers and logistics partners to ensure that your orders and packages are delivered directly to your doorstep. You can browse products, place orders, and track deliveries all through our user-friendly platform.

Quipo provides access to a diverse selection of products, including groceries, household essentials, and much more. We collaborate with both local and international suppliers to bring you the best options available. If you can't find a specific product on our platform, you can purchase it elsewhere and send it to us—we'll handle the logistics to ensure it reaches you seamlessly.

We are actively working to offer this service in the future. Currently, Quipo does not support deliveries from Galapagos to other locations.

Delivery times may vary depending on the type of product and the supplier. However, we strive to provide timely deliveries to ensure you receive your orders as quickly as possible. You can track your order status through our platform for real-time updates.

For any inquiries or support, you can reach out to us through our contact page on the website. Our customer service team is here to assist you with any questions or concerns you may have.

El Mercado is a grocery store that offers a wide variety of products, including fresh produce, household essentials, and more. We aim to provide high-quality products at affordable prices.

To place an order, simply browse our selection of products on the website, add items to your cart, and proceed to checkout. You can choose your preferred delivery time and payment method.

We accept various payment methods, including credit/debit cards and wire transfer. You can select your preferred payment option during checkout.

No, there is no minimum order amount for El Mercado. However, we recommend placing orders over $50 to make the most of your delivery and enjoy better value.

Once your order is placed, you will receive a confirmation email with tracking information. You can also log in to your account on our website to view the status of your order.

If you encounter any issues with your order, please contact our customer service team immediately. We are here to help resolve any problems and ensure your satisfaction.

No, we do not accept returns or exchanges for items purchased through El Mercado. However, if you receive a damaged or incorrect item, please contact us within 24 hours of delivery, and we will assist you in resolving the issue.

Enterprenour is a service designed to help local businesses and entrepreneurs find the right suppliers and manage their logistics efficiently. We connect you with reliable partners to streamline your operations.

By using Enterprenour, you can focus on growing your business while we handle the logistics. We help you find the best suppliers, manage deliveries, and ensure that your products reach you on time.

Yes, there may be fees associated with using Enterprenour services. Please contact us for more information about our pricing and packages.